Privacy Policy

At ZEROWAY, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our VPN service, website, and applications. We are committed to protecting your privacy and ensuring the security of your personal data. Please read this policy carefully to understand our practices.

ZEROWAY operates under a strict no-logs policy. We do not monitor, record, log, store, or share any of your online activities while connected to our VPN service. This includes: browsing history, traffic destination, data content, DNS queries, IP addresses, connection timestamps, and session duration. Your privacy is our priority, and we have designed our systems to ensure that your activities remain private.

While we do not log your VPN activity, we collect limited information necessary to provide and improve our Service: Account information (email address, payment details), Device information (operating system, app version), Aggregate, anonymized usage statistics, and Communication records when you contact support. We minimize data collection to only what is essential for service operation.

We use the information we collect to: Provide, maintain, and improve our Service, Process payments and manage your subscription, Send important service updates and security alerts, Respond to your support requests, Detect and prevent fraud and abuse, and Comply with legal obligations. We do not sell your personal information to third parties.

We do not sell, trade, or rent your personal information. We may share information only in limited circumstances: With service providers who assist in operating our Service (under strict confidentiality agreements), When required by law or to respond to legal process, To protect the rights, property, or safety of ZEROWAY, our users, or others, and In connection with a merger, acquisition, or sale of assets (with notice to users).

We implement industry-standard security measures to protect your information, including: AES-256 encryption for data in transit, Secure servers with limited access, Regular security audits and penetration testing, and Employee training on data protection. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Our website uses essential cookies to ensure proper functionality. We may use analytics cookies to understand how visitors interact with our website. You can control cookie preferences through your browser settings. Our VPN applications do not use tracking cookies or collect browsing data.

Depending on your location, you may have certain rights regarding your personal data, including: The right to access your personal information, The right to correct inaccurate data, The right to delete your data, The right to data portability, and The right to object to certain processing. To exercise these rights, please contact our support team.

We retain your account information for as long as your account is active or as needed to provide you services. If you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain certain information for legal or legitimate business purposes.

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

If you have questions or concerns about this Privacy Policy or our data practices, please contact us through our support page or by email at privacy@zeroway.net. We are committed to working with you to resolve any privacy concerns.